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Cancellation & Refund Policy

Last updated: March 2026

This policy outlines how cancellations, refunds, and batch transfers are handled for all Truffle Nation Pastry Academy programs. We aim to be fair and transparent. Please read this policy carefully before making any payment.

1. Booking Amount

A booking amount of ₹25,000 is required to confirm your seat in any Truffle Nation program. This amount is:

  • Non-refundable under all circumstances, as it covers administrative costs including batch scheduling, material procurement, and seat reservation
  • Adjustable against the total course fee — it is deducted from your total when you pay the remaining balance
  • Transferable to a future batch (subject to the conditions in Section 4 below)

2. Cancellation by Student

If you wish to cancel your enrolment, the following refund schedule applies based on when you notify us:

Cancellation Timing Refund
30+ days before batch start Full refund minus ₹25,000 booking amount
15–29 days before batch start 50% refund of amount paid (excluding booking amount)
7–14 days before batch start 25% refund of amount paid (excluding booking amount)
Less than 7 days before batch start No refund. Batch transfer may be available (see Section 4)
After course has started No refund under any circumstances

All cancellation requests must be made in writing via email to info@trufflenation.com or WhatsApp to +91-9971127210. Verbal cancellation requests are not accepted.

3. Cancellation by Truffle Nation

In rare circumstances, Truffle Nation may cancel or postpone a batch due to insufficient enrolments, unforeseen circumstances, or force majeure events. In such cases:

  • You will be offered the option to transfer to the next available batch at no additional cost
  • If you choose not to transfer, a full refund (including the booking amount) will be processed within 15 business days
  • We will notify you at least 7 days before the scheduled start date in the event of a cancellation

4. Batch Transfer

If you are unable to attend your confirmed batch, you may request a one-time transfer to a future batch, subject to the following conditions:

  • Transfer requests must be made at least 7 days before the original batch start date
  • Only one transfer is permitted per enrolment. A second transfer request will not be accommodated
  • The transfer must be to a batch starting within 6 months of the original batch date
  • If course fees have increased between your original enrolment and the new batch, you will be required to pay the difference
  • Batch transfers are subject to seat availability in the requested batch

5. Refund Process

  • Approved refunds will be processed within 15 business days of receiving the written cancellation request
  • Refunds will be issued to the same payment method used for the original payment (bank transfer, UPI, etc.)
  • GST paid on the course fee will be refunded proportionately with the course fee refund
  • Bank processing times may add an additional 3–7 business days before the refund appears in your account

6. No-Show Policy

If a confirmed student does not attend the course and does not request a cancellation or transfer before the batch start date, it will be treated as a voluntary withdrawal. No refund or transfer will be available.

7. Contact Us

For cancellation requests, refund enquiries, or batch transfer requests, please contact us:

Truffle Nation Pastry Academy

133 A, Lane Number 1, near Saket, Saidulajab, Sainik Farm, New Delhi 110030

Phone / WhatsApp: +91-9971127210

Email: info@trufflenation.com

Summary: The ₹25,000 booking amount is non-refundable. If you cancel 30+ days before the batch, you get a full refund minus the booking amount. After the course starts, no refund is available. You can transfer to a future batch once, up to 7 days before your start date. Contact us at info@trufflenation.com for any refund or transfer requests.