This Privacy Policy explains how Truffle Nation Pastry Academy ("Truffle Nation", "we", "us", or "our") collects, uses, and protects the personal information you provide when you use our website, submit enquiry forms, or communicate with our admissions team.
1. Information We Collect
We collect personal information that you voluntarily provide to us through the following channels:
- Enquiry and application forms — name, phone number, email address, city, course interest, preferred batch dates
- Demo booking forms — name, phone, email, preferred demo date, course of interest, referral source
- Contact forms — name, email, phone, message content
- WhatsApp and phone communications — information shared during admissions conversations
- Cookies and browser data — anonymous analytics data collected automatically when you browse our website (see Section 4 below)
We do not collect sensitive personal data such as financial account numbers, government ID numbers, or health information through this website.
2. How We Use Your Information
The personal information you provide is used exclusively for the following purposes:
- Admissions communications — to call, WhatsApp, or email you regarding your course enquiry, demo booking, or application
- Course information — to send you details about our programs, batch schedules, fees, and admissions requirements
- Marketing communications — to occasionally send you relevant information about Truffle Nation's programs, student success stories, and offers. You can opt out of these at any time (see Section 6)
- Internal operations — to maintain records of admissions enquiries, track batch enrolments, and improve our processes
- Website analytics — to understand how visitors use our website so we can improve it
3. How We Protect Your Information
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include:
- Secure storage of enquiry data with access restricted to authorised admissions staff only
- HTTPS encryption on all pages of this website
- Staff training on data handling and privacy practices
While we implement strong security measures, no method of electronic transmission or storage is 100% secure. If you believe your data has been compromised, please contact us immediately.
4. Cookies and Tracking Technologies
Our website uses the following cookies and tracking technologies:
- Google Tag Manager (GTM-WN4J3QS) — manages our analytics and marketing tracking scripts
- Google Ads / Google Analytics — tracks website visits and campaign performance to help us improve our advertising
- Meta Pixel (Facebook) — tracks actions on our website to help us measure the effectiveness of our Facebook and Instagram ads
- Session cookies — small temporary files used to maintain your browsing session; deleted when you close your browser
You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the website. Most browsers allow you to refuse new cookies, delete existing cookies, and be alerted when new cookies are placed.
5. Third Parties
We do not sell, rent, or trade your personal information to any third parties for commercial purposes. Your data may be shared in the following limited circumstances:
- Service providers — we may use trusted third-party tools (such as CRM software or communication platforms) to manage admissions data. These providers are contractually required to keep your data secure and may not use it for their own purposes
- Advertising platforms — anonymised and aggregated data may be shared with Google Ads and Meta to optimise our advertising campaigns. This does not include any personally identifiable information beyond what those platforms collect through their own cookies
- Legal requirements — we may disclose your information if required by law, court order, or legitimate regulatory authority
6. Your Rights and Opt-Out Options
You have the following rights regarding your personal information:
- Access — you can request a copy of the personal information we hold about you
- Correction — you can ask us to correct any inaccurate information
- Deletion — you can request that we delete your personal data from our records
- Opt-out of marketing — you can opt out of all marketing communications at any time by emailing us at info@trufflenation.com or by replying "STOP" to any WhatsApp message we send
To exercise any of these rights, please contact us using the details in Section 7 below. We will respond to all requests within 30 days.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. When we make significant changes, we will update the "Last updated" date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.
Summary: We collect your contact details when you enquire about our courses. We use that information only to help you learn about our programs and potentially enrol. We never sell your data. You can opt out of marketing communications at any time by emailing us or replying "STOP" on WhatsApp.
